Frequently Asked Questions

Are the silk products you offer hypoallergenic?

Yes, all our silk products are hypoallergenic. The natural silk used in our pillowcases, scrunchies, and nightcaps is renowned for its hypoallergenic properties. It is naturally resistant to dust mites, mold, and bacteria, making it an ideal choice for those with allergies or sensitive skin. You can sleep soundly knowing that our silk products are designed to provide exceptional comfort while maintaining the health of your skin and hair.

What are the advantages of silk pillowcases over cotton or polyester pillowcases?

Silk pillowcases offer several advantages over cotton or polyester pillowcases. First, silk is naturally soft and smooth, reducing friction and skin irritation while you sleep. Silk is also hypoallergenic, making it an ideal choice for those with allergies or sensitive skin. Additionally, silk naturally regulates body temperature, keeping you cool in the summer and warm in the winter for a more comfortable night's sleep. Finally, silk preserves the natural moisture in your skin and hair, helping to reduce frizz and prevent breakage. In short, silk pillowcases offer luxurious comfort and benefits for your skin and hair that cotton or polyester pillowcases can't match.

How should I care for my silk products to keep them in good condition?

To preserve the beauty and durability of your HelloSilk silk products, follow these care tips:

  • Handwashing : Hand wash your silk items with cold or warm water and a mild detergent specifically designed for silk. Avoid harsh detergents.
  • Air dry : Do not twist silk after washing. Gently squeeze out excess water and lay flat to dry on a clean towel, away from direct sunlight.
  • Low temperature ironing : If necessary, iron the silk at a low temperature, preferably on the reverse side, with a steam iron or using a protective cloth.
  • Avoid prolonged exposure to sunlight : Direct sunlight can fade and weaken silk. Store your items in a cool, dark place.
  • Dry cleaning : For more delicate or decorated items, choose professional dry cleaning.
  • Proper storage : Store your silk items flat or rolled to avoid wrinkles. Use cotton storage bags instead of plastic bags to allow the silk to breathe.

By following these tips, you can enjoy the softness, shine, and benefits of your HelloSilk silk products for a long time.

What is the quality of the silk at Hellosilk?

At Hellosilk , we are committed to providing you with high-quality silk to ensure softness, comfort, and durability. The quality of a silk fabric is determined by its weight, expressed in momme (a unit of measurement used to evaluate the thickness and density of the fabric).

Understanding the mother:

Momme (mm) is a unit that measures the weight in grams per square meter of silk fabric. The higher this value, the thicker, stronger, and more luxurious the silk.

  • 4/6 mommes : thin and transparent fabric
  • 8 mommes : light and fluid silk
  • 10/12 mommes : medium thickness, ideal for certain clothes
  • 14/18 mommes : thick, high-quality silk
  • 19 mommes and up : premium, durable, and ultra-soft silk

Hellosilk silk: a guarantee of quality

On our Hellosilk website, we only offer 19 momme silk, a premium quality that ensures a soft, strong and luxurious texture. This weight guarantees excellent fabric hold, increased longevity , and an incomparable silky feel .

Our silk products are perfect for taking care of your hair and skin while providing a unique wellness experience . 🌸✨

👉 Discover our silk collections on Hellosilk and enjoy the best of silk!

🔬 What the experts say:

“Mulberry silk is ideal for fragile hair and sensitive skin. It reduces friction that causes breakage, marks, and dehydration.”

Dr. L. Girard, dermatologist

“To prevent frizz, preserve straightened or curly hair, and limit breakage overnight, silk is a safe bet.”

Élodie M., hairstylist specializing in textured hair

100% secure payment

Shipped within 24/48 hours

7 days a week customer service

97% of our customers are satisfied

100% secure payment

Shipped within 24/48 hours

7 days a week customer service

97% of our customers are satisfied